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News (History)

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News

On this page you can find news about the development of this photo gallery site. Not very exciting, and not about to win a prize for journalism, but it will give you an idea of what is happening to the site and why bits are not working.

Top Stories

• SmugMug Pro ---- Adopted as primary Photo Gallery
  20th Jan 2013
  In just one weekend I managed to set up SmugMug ready for use!
  Compare this with my previous attempts to get a easy to use Photo Gallery up and running. Help desk conversations with 123-reg, my normal hosting service between 14th Sept 2012 to Dec 2012, without resolution. Eventually my extra money refunded.  Progress  at SmugMug has been phenomenally quick which is a testament to the site and those that operate it. A few more things to test out but currently, to use the vernacular, I am well happy.
• SmugMug Pro ---- Added to navigation of Just Photography site
  19th Jan 2013
  Impressed enough to add SmugMug to navigation
  Progress has been phenomenally quick. Less than a weekend. The SmugMug web site is sufficiently setup to have its own link in the navigation dropdown. All the other galleries, bar one, have been relegated to old.
• SmugMug Pro ---- Connect to Lightroom
  19th Jan 2013
  Plugin to Lightroom installed
  I use Lightroom as my main Photo Catalogue. SmugMug has developed a Lightroom Plug-in, with installation instructions that are easy to follow. I installed the Plug-in into Lightroom without difficulty. It works really well with the ability to create categories and galleries with in SmugMug, including basic gallery configuration, directly from within Lightroom. Also you can configure the sync the photos so that if, for instance you change keywords, or add map GPS data to a photo in Lightroom, it offers to re-publish it to SmugMug. I found this Plug-in to be very effective and practicle.
• SmugMug Pro ---- Does what it says on the tin.
  19th Jan 2013
  Lets build a web site
  Sign on and upload some photos and I have a working web site. How easy is that!! Now for the configuration to make it mine. The basic set up has an Easy Customizer which allows  you to amend a lot of the basic stuff without any reference to code.  It is simple to set up a banner such as 'Ivan Hurst Photography' or and image. The the navigation so that the core site has more than just the home page. Then it was into the Advanced Customizer which does allow the addition of some code into specific areas of the web site structure. There are a number of training videos and help pages to get you this far. Here are some examples;
  • Create a Watermark and from SmugMug Help and how to create the image in Photoshop CS or Elements
  • Tips from successful pros
  • Banner and navigation
  • Customization help from Digital Grin
  • By default the homepage has a lot of features. Splitting it was a little more difficult but help is at hand with the forums starting with Digital Grin Categories sub page
  • More difficult customizations at Digital Grin and more and yet more at Photography on the Side
  • Example sites are found at Johnny Walker Photography, Andy's Demo Site,  his 'how to' and main site at Moon River Photography
  • And many more...
  With thanks to all who have contributed to the tutorials and forums.
• SmugMug Pro ---- Started Free Trial
  18th Jan 2013
  Impressed so started free trial
  Heavy snow disrupted train services so I worked from home. This gave me the opportunity to get 'home' early, (No travel), and explore the SmugMug site and offering from home rather than on the train. I was impressed so signed up to the free 14 day trial. I would then have the weekend to play with it.
• SmugMug Pro ---- Eureka!!!
  17th Jan 2013
  Bumped into a different Photo Hosting site.
  One of the web sites in my interesting Links is Tickled Pixels . I was having another look at his site and found a referral to his hosting site, SmugMug.
• Pivot View
  29th Dec 2012
  Started development of new Pivot View for Just Photography site
  Pivot View is a very interesting way of showing and manipulating data, particularly images. I am trying to learn how to use it and create the necessary code so that I can incorporate the technology into this web site. See ScotGu's blog for some history, or this one for World Cup info. I suspect it will take quite a while for me the learn how to get it as interactive as I would like. Please keep popping back to check on progress.

Older news becomes history and is kept below.

Back to top

History

• Hosting difficulties - VPS - No Plesk Control Panel License installed
  30 Nov 2012
  Changed to VPS (Virtual Private Server) as recommended by 123-Reg
  
  • 30.11.2012. 00:29 Error message; The product cannot operate yet because there is no license installed. Would you like to evaluate the product for free using ...
    I have just upgraded to VPS with Plesk. Using host.iwdhurst.me.uk with a shared IP address.
    I filled in the registration details, hit next and got the above error message.
    
    
  • 30.11.2012. 09:39
    Dear Ivan,
    Thank you for contacting 123-reg on the 30th November 2012.
    We have now installed the Plesk license as needed.
    If we can be of any further help with regard to this or any other matter, please do not hesitate to contact us.
  • Problem resolved.
    

  

• Hosting difficulties -- Gallery 3
  20 Sept 2012 to 29 Nov 2012 - 70 days
  Following my decision not to use Gallery Server Pro I explored the alternative free apps available with 123-reg
  Gallery 3 Is one of the Photo Albums offered as a free app by 123-reg to support web-hosting. I had the following exchange with 123-reg support team.
  This is not, nor is it intended to be a full transcript. Names have been removed together with some of the automated and repetitive pleasantries and salutations. Just to cut down on some of the repetition. Apologies in advance, it is a long thread. It is also the only support call to 123-reg where I have felt totally dissatisfied with the product and the service. The problem was not resolved by the end of the ticket, and remains so at the time of writing.
   
  I started support request with a live chat.
  
  • 20.9.2012. 13:42
    We escalated our chat to a ticket in your account, we will get back to you shortly.
    Below is the chat transcript:
     
  • Ivan (13:21): Hi,
    
    Named Support Agent (13:21): Hello. How can I help you today?
    Ivan (13:22): I have been having trouble with windows Gallery so installed the Linux one
    Ivan (13:23): It is much better, but does not show the loaded photo
    Ivan (13:24): It has the placeholder and a X in top left, but no image
    Named Support Agent (13:25): Could you please provide me the domain that this relates to ?
    Ivan (13:25): ivanhurst.me.uk
    Ivan (13:26): photography is the sub
    Named Support Agent (13:28): Could you tell me what Internet Browser are you using?
    Ivan (13:28): IE 8 and Chrome
    Named Support Agent (13:31): I can confirm that I was able to click the image, and the image was shown.
    Named Support Agent (13:31): Capture.JPG
    Named Support Agent (13:32): I am using Google Chrome as Internet browser.
    Named Support Agent (13:32): Please see the attachment.
    Ivan (13:32): Ok so it is a browser setting
    Ivan (13:33): Right I understand
    Ivan (13:33): It is the image in the 123-reg Gallery App
    Ivan (13:34): The site pages are OK
    Named Support Agent (13:34): As you can see, I was able to see the image.
    Named Support Agent (13:34): Please let me check for this from other browsers.
    Ivan (13:35): That image is oK see http://photography.ivanhurst.me.uk/photogallery/
    Named Support Agent (13:37): I can see that the images are not shown.
    Named Support Agent (13:38): Your issue should be forwarded to the proper department to solve it. Therefore, I will raise a ticket on your behalf and you'll receive an answer shortly. Please hold on few moments to give you the ticket number for reference.
    If we can be of any further help with regard to this or any other matter, please do not hesitate to contact us
  • 20.9.2012. 13:50
    Dear Ivan,
    Thank you for contacting 123-reg on the 20th September 2012.
    I have changed the permissions on your used pictures to 755 and your website is displaying the pictures correctly.
    Please make sure the next time when you upload pictures that you have set the proper permissions.
  • 20.9.2012. 13:55
    Thanks
  • 20.9.2012. 14:00
    Dear Ivan,
    Thank you for contacting 123-reg on the 20th September 2012.
    We really appreciate your positive feedback and would love to hear more about your recent experience of our service. If you have a moment it would be great if you could write us a quick review and rating here ______
  • 20.9.2012. 14:33
    Hi, I have found permissions in the application.
    It has this message
    Oh no! Your server needs a configuration change in order for you to hide photos! Ask your server administrator to enable mod_rewrite and set AllowOverride FileInfo Options to fix this.
    I can see three thumbnails out of seven, but not the enlargement, full size or slideshow.
    The permissions in the application is to hide the photos, so it assumes they are visible be default.
    Is there somewhere else to change permissions?
    I assume that the permissions do not need to be changed for each photo or each import.
  • 20.9.2012. 14:50
    Dear Ivan,
    Thank you for contacting 123-reg on the 20th September 2012.
    We have escalated your issue to our technical engineers to investigate. As soon as we have information on resolving this issue your support ticket will be updated.
    We apologize for any delay this may cause you.
  • 20.9.2012. 15:31
    Dear Ivan,
    Thank you for contacting 123-reg on the 20th September 2012.
    Unfortunately you will need to contact your web developer to enable mod_rewrite and set AllowOverride FileInfo Options trough a .htaccess file.
  • 20.9.2012. 17:20
    Hi,
    II am becoming confused.
    Previously you wrote;
    I have changed the permissions on your used pictures to 755 and your website is displaying the pictures correctly.
    Please make sure the next time when you upload pictures that you have set the proper permissions.
    So somewhere it is easy to change the permissions. It appears that this should sort the problem.
    Please remember that this is an application that 123-reg include in their web hosting package. I assume it works together. If I am doing something wrong I would like to know what it is and how I can cure it. However, I think photos showing up in a photo gallery is fairly fundamental.
    The product appears not to be working correctly at the moment. It has only just been installed. Are the installation scripts correct? Is the Apache version correct for the product?
  • 20.9.2012. 18:17
    Dear Ivan,
    Thank you for contacting 123-reg on the 20th September 2012.
    Our engineers advised that in order to fix the permissions problem you need to enable through a .htaccess file mod_rewrite and set AllowOverride FileInfo Options. If you do not know how to do this, you can search online to see how you fix this or ask a webdesigner to help you.
  • 20.9.2012. 18:24
    Thanks,
    So to confirm my understanding of your advise, your product offered as part of your web hosting does not work !
  • 20.9.2012. 18:39
    Dear Ivan,
    Thank you for contacting 123-reg on the 20th September 2012.
    The mod_rewrite option is enabled on the hosting server. When the application has been installed the .htaccess file may have not been installed correctly. The issue you are encountering can simply be fixed through a .htaccess file that you have in your application and insert a few parts of code to fix the issue.
    Here is a link that may explain what you need to do:
    http://wordpress.org/support/topic/how-to-check-if-allowoverride-fileinfo-options-in-vhost-is-set-to-all
  • 21.9.2012. 00:16
    Hi,
    I have un-installed and re-installed Gallery to allow it to install correctly. The same problem occurs. I have also installed Coppermine. Coppermine works but the file sizes are limited to 1mb, which is too small for a photo gallery.
    I have added
    Directory
    AllowOverride All
    Directory
    to the .htaccess file but that just created a 500 or 550 error.
    so I renamed it .htaccess.txt
    IIf I make gallery the default / home page it will write a new .htaccess file. Would that be the home page of photography.ivanhurst.me.uk or ivanhurst.me.uk. Ie the sub-domain or the domain?
  • 21.9.2012. 00:23
    Hi,
    Which Apache HTTP Server Version are you using?
  • 21.9.2012. 00:36
    Dear Ivan,
    Thank you for contacting 123-reg on the 21st September 2012.
    You can also search online for different ways to update the .htaccess file to set AllowOverride FileInfo Options for your application.
  • 21.9.2012. 07:24
    Which Apache HTTP Server Version are you using?
  • 21.9.2012. 07:29
    Dear Ivan,
    Thank you for contacting 123-reg on the 21st September 2012.
    I can confirm that the Apache version we have is 2.2.
    If we can be of any further help with regard to this or any other matter, please do not hesitate to contact us.
  • 21.9.2012. 10:15
    Thanks, that is another possible reason eliminated.
    So back to the original fault, why will Gallery not install straight out of the box?
    YYour advert states that it easy. This is not easy. I have not done any special configuration to the site to make it different.
  • 21.9.2012. 10:23
    And now the whole domain seems to be down,
    Internal Server Error
    The server encountered an internal error or misconfiguration and was unable to complete your request.
    Please contact the server administrator, www.123-support.co.uk and inform them of the time the error occurred, and anything you might have done that may have caused the error.
    More information about this error may be available in the server error log.
  • 21.9.2012. 10:25
    Sorry, ignore last, it is working again
  • 21.9.2012. 10:32
    Dear Ivan,
    Thank you for contacting 123-reg on the 21st September 2012.
    Please provide us the URL to the page with the issue and also a screenshot with error you get so we can check this further.
  • 21.9.2012. 12:00
    http://www.ivanhurst.me.uk/
    It is a code 500
    Internal Server Error
    The server encountered an internal error or misconfiguration and was unable to complete your request.
    Please contact the server administrator, www.123-support.co.uk and inform them of the time the error occurred, and anything you might have done that may have caused the error.
    More information about this error may be available in the server error log.
  • 21.9.2012. 12:22
    Dear Ivan,
    Thank you for contacting 123-reg on the 21st September 2012.
    We have escalated your issue to our technical engineers to investigate. As soon as we have information on resolving this issue your support ticket will be updated. We apologize for any delay this may cause you.
  • 21.9.2012. 14:16
    Dear Ivan,
    Thank you for contacting 123-reg on the 21st September 2012.
    The mapping has been re-created by our system admins and now your website is loading fine.
    Please clear your browser cache and reload the http://photography.ivanhurst.me.uk/ page
  • 21.9.2012. 15:17
    Hi,
    Excellent, thank you. The domain ivanhurst.me.uk and its sub-domains appear to be working OK. That is all of the pages I have looked at are OK.
    So, back to the original problem. See
    http://photography.ivanhurst.me.uk/gallery/
    I have installed one of your apps, Gallery, twice now. I have also installed Coppermine.
    http://www.photography.ivanhurst.me.uk/coppermine/
    On Coppermine the images show up, but on Gallery they are just placeholders.
    II have not 'played' with the environment to make is special or different prior to installation.
    Hoping for a resolution soon. Do other users of Gallery on 123-reg have as many problems?
    Only one more and this thread with have it silver anniversary
  • 22.9.2012. 15:13
    Dear Ivan,
    Thank you for contacting 123-reg on the 21st September 2012.
    This was a permission issue, you should have all the images with the permission: 755
    I have set this for you, however you have some missing files on your hosting account such as: DSCN1415.jpeg or DSCN1414.jpeg
    Please ensure you have all the files uploaded to hosting.
    Also before trying to access again the domain name, please clear your browser's history or use another browser to access it.
  • 22.9.2012. 15:33
    Thanks,
    'I should have all the images with the permission: 755' How do I do this please?
  • 22.9.2012. 15:38
    Dear Ivan,
    Thank you for contacting 123-reg on the 22nd September 2012.
    This means, you should use FileZilla for doing this:
    http://www.123-reg.co.uk/support/answers/Hosting/FTP-Management-and-Uploading-your-Website/how-can-i-upload-my-website-using-ftp-370/
    After you have connected to your hosting with FileZilla, right click on a file-Change permissions- type '755' and click on Apply.
    This will set the permission for your image.
    To do this recursively in a folder, just tick a box Apply to all files and subfolders and this will be applied.
  • 22.9.2012. 16:06
    Thanks,
    BBearing in mind that the images are loaded by Gallery 3, and it handles user groups with different permissions, how does changing the permissions after uploading, affect this.
  • 22.9.2012. 16:17
    Dear Ivan,
    Thank you for contacting 123-reg on the 22nd September 2012.
    This should not affect the groups with different permissions.
    In this way you make a photo visible to your live website. Usually the permissions for files are either '644' or '755'.
  • 22.9.2012. 17:04
    Hi,
    So, just for me to be fully clear.
    I upload the photos in the 123-reg app, Gallery 3. That gets the photo on to the server, and registered in the database. Gallery 3 creates the thumbnails and web images and stores those on the server.
    Then I go in the backdoor and change the permissions.
    This does not seem very efficient.
    Am I correct?
    Do all 123-reg users of Gallery 3 have to do this?
  • 24.9.2012. 15:37
    Dear Ivan,
    Thank you for contacting 123-reg on the 22nd September 2012.
    Please provide the link URL for the image that does not appear on the browser for us to investigate further.
  • 25.9.2012. 12:31
    Dear Ivan,
    Thank you for contacting 123-reg on the 22nd September 2012.
    If you can please provide the details requested in this ticket I will ask for this matter to be looked into further for you, the team who deal with the shared hosting issues would really need to be able to replicate this in order to progress this issue further.
    If we can be of any further help with regard to this or any other matter, please do not hesitate to contact us.
  • 25.9.2012. 13:48
    The URL is in the very first post.
    This appears to be the start of the third iteration of the circular solution.
    There is a lot of information in this string of approximately 30 posts. I suggest it is read in full before the next solution is proposed.
    I have uploaded some new photos, to replicate the problem. The URL is
    http://photography.ivanhurst.me.uk/gallery/The-Parade
    I do hope we can come to a satisfactory resolution that does not involve going into the file permissions every time I upload some photos.
      
  • I contacted support via Live Chat to chase progress on this ticket.
      
  • Chat ID: 91427
    
    Created: 9/25/2012 9:45:51 AM
    Ivan Hurst (9/25/2012 9:45:51 AM):
    Hi
    Named Support Agent (9/25/2012 9:46:02 AM)
    Hello.How can I help you today?
    Ivan Hurst (9/25/2012 9:46:11 AM):
    Good morning,
    I have a ticket open at the moment. I think I have been very patient, but it is about 30 messages long, and is about to launch into its third trip round the same block.
    How can I escalate this?
    It is fundamentally a very simple problem.
    I have installed Gallery 3, and it does not work properly straight out of the tin.
    The suggestion is that after upload of images I go in the backdoor and change the permissions.
    This is not very efficient.
    Do I just give up and complete one of your satisfaction surveys?
    I have been patient but am now frustrated.
    Regards
    Ivan
    Named Support Agent (9/25/2012 9:47:00 AM)
    The ticket needs to be investigated by the hosting team. This is why you will need to send a reply on the ticket.
    Named Support Agent (9/25/2012 9:47:38 AM):
    I can see you have received a response.
    Ivan Hurst (9/25/2012 9:47:45 AM)
    BBut it is the same as the information further down the ticket
    Named Support Agent (9/25/2012 9:47:47 AM):
    I understand that you want to solve this as soon as possible.
    Named Support Agent (9/25/2012 9:48:25 AM)
    You could also telephone a member of our Domains team to talk with someone over the phone about this issue. You would like the number?
    Ivan Hurst (9/25/2012 9:49:05 AM):
    II would like this escalated to a supervisor
    Ivan Hurst (9/25/2012 9:49:20 AM)
    Not your call , the ticket
    Named Support Agent (9/25/2012 9:49:43 AM):
    Please provide me your telephone number and I will escalate this to a manager.
    Ivan Hurst (9/25/2012 9:50:02 AM)
    ___Phone Number_____
    Ivan Hurst (9/25/2012 9:50:22 AM):
    Thank you
    Named Support Agent (9/25/2012 9:50:48 AM)
    I have done this for you. Please wait for being contacted.
    Ivan Hurst (9/25/2012 9:50:52 AM):
    the ticket was just going round in circles
    Named Support Agent (9/25/2012 9:50:53 AM)
    You are welcome.
    Ivan Hurst (9/25/2012 9:51:04 AM):
    OK thank you
    Named Support Agent (9/25/2012 9:51:19 AM)
    You are welcome. Do you have another issue I can assist you with?
    Ivan Hurst (9/25/2012 9:51:36 AM):
    No thanks , bye
    Named Support Agent (9/25/2012 9:51:53 AM)
    You are welcome. Do you have another issue I can assist you with?
      
  • I did receive a phone call that told me the problem would be escalated to the technical team.
      
  • I contacted support via Live Chat to chase progress on this ticket.
      
  • Chat ID: 93487
    Created: 10/1/2012 12:05:58 PM
    Ivan Hurst (10/1/2012 12:05:58 PM):
    Hi, My current ticket has been pending for 5 days, any news?
    Named Support Agent (10/1/2012 12:06:25 PM)
    Hello, please hold on to check your ticket status.
    Named Support Agent (10/1/2012 12:13:31 PM):
    II have checked and the ticket is now with our specialized department. I have noticed that you requested to make a complaint. I will update your ticket in order to be contacted as soon as possible . Is it the _____Phone Number___ correct?
    Ivan Hurst (10/1/2012 12:14:00 PM)
    Yes that is the number
    Ivan Hurst (10/1/2012 12:14:08 PM):
    Shall I post the thread on the App forum to see if I can get any help there?
    Named Support Agent (10/1/2012 12:16:25 PM)
    You could try this also, in the meantime we will investigate this issue further to find a solution.
    Ivan Hurst (10/1/2012 12:16:44 PM):
    Thank you
    Ivan Hurst (10/1/2012 12:16:52 PM)
    Bye
    Named Support Agent (10/1/2012 12:18:11 PM):
    Thank your for contacting 123-reg Live Support. Have a good day!
      
  • I missed the phone call this time, but the conversation continues on the ticket.
      
  • 4.10.2012. 12:55
    Dear Ivan,
    We called the number on our records today to discuss this matter. We have escalated this onto our next level of support to investigate this to obtain a resolution for you.
    We have also requested that this be looked into as soon as possible . Any update will be posted onto this ticket communication.
  • 20.11.2012. 17:56
    Dear Ivan,
    Thank you for contacting 123-reg on the 25th September 2012.
    Sorry for the lack of updates regarding the Gallery app issue our system engineers are still investigating the cause issue and will update the ticket once a suitable solution to the image problem has been found
  • 28.11.2012. 22:56
    Not resolved
  • 28.11.2012. 23:01
    Hi,
    I am not sure why this was closed as the problem is not resolved.
    The last message from 123-reg did not appear to require a reply.
    I have uploaded some more photos to test if the problem persists, and as of yesterday, it did.
    I assume you will continue to work for a solution as stated in the last message from 123-reg.
  • 29.11.2012. 14:20
    Dear Ivan,
    Thank you for contacting 123-reg on the 28th November 2012.
    I can confirm the issue is being looked into as stated in our previous response, however this is on-going with no fixed date on a resolution. The issue you are facing is not with your account itself but with the application you are using on your hosting package . As all applications we offer are third party, a resolution could take time. At this moment in time the only thing I can advise for an immediate fix is to upgrade to a VPS as that will be able to handle the Gallery application . The Gallery application requires a high number of PHP resources to be run and a Shared hosting package is limited to the number that can be run, where as a VPS is not. In conclusion, if you do not wish to upgrade to a VPS then I would recommend you investigate an alternative application for now.
    If we can be of any further help with regard to this or any other matter, please do not hesitate to contact us.
  • 29.11.2012. 15:49
    Thanks for the information. This is probably the most helpful in the entire string.
    I was beginning to think that I was the only person that had tried the add on.
    I do think that if it does not work on shared hosting it should not be offered and advertised.

• Hosting difficulties -- Gallery 3 and Coppermine
  Sept 2012
  Following my decision not to use Gallery Server Pro I explored the alternative free apps available with 123-reg
  Gallery 3 and Coppermine are two of the Photo Albums offered as a free apps by 123-reg to support web-hosting. However they are both for Linux web hosting platform. To be able to use this on my Just Photography web site I had to duplicate the template and images for the rolling banner to my photography. sub.site of ivan.hurst.me.uk, which is Linux based. This complicates the management of the site as it jumps from one site to another. The said it was not too difficult to do. Once set up it was then a case of setting up Gallery 3 and Coppermine.
  • Chat ID: 89730
    Created: 9/19/2012 1:06:02 PM
    
    Ivan Hurst (9/19/2012 1:06:02 PM):
    Hi, Do you know if the photo gallery app on Linux hosting is better than on Windows?
    Named Support Agent (9/19/2012 1:06:18 PM)
    Hello.
    Ivan Hurst (9/19/2012 1:06:28 PM):
    Hi
    Named Support Agent (9/19/2012 1:07:17 PM)
    One moment please.
    Named Support Agent (9/19/2012 1:07:57 PM):
    The Gallery app is only available for the Linux packages: http://www.123-reg.co.uk/support/answers/123-Apps/Linux-Hosting/123-apps-gallery-1134/
    Ivan Hurst (9/19/2012 1:08:56 PM)
    Is it better than Gallery Server Pro? Is it equivalent?
    Named Support Agent (9/19/2012 1:10:04 PM):
    We recommend using the Linux package for the Gallery apps.
    Ivan Hurst (9/19/2012 1:10:34 PM)
    Can I see an example before installing it?
    Named Support Agent (9/19/2012 1:10:53 PM):
    We don't have any examples unfortunately.
    Ivan Hurst (9/19/2012 1:11:39 PM)
    OK, is it freeware the same as Gallery Server Pro?
    Named Support Agent (9/19/2012 1:12:21 PM):
    The gallery app is included on the Linux hosting packages via 123-Apps.
    Ivan Hurst (9/19/2012 1:15:01 PM)
    Yes, as is Gallery Server Pro, but it is from an external provider. Is the Gallery app from an external provider, perhaps, if so, do they have a web site that I could visit?
    Named Support Agent (9/19/2012 1:15:59 PM):
    Please hold on.
    Named Support Agent (9/19/2012 1:18:26 PM)
    Please check this on ____
    Ivan Hurst (9/19/2012 1:19:07 PM):
    Thank you Named Support Agent, I will have a look.
    Ivan Hurst (9/19/2012 1:19:13 PM)
    Bye
    Named Support Agent (9/19/2012 1:19:27 PM):
    You're welcome. Have a nice day.

• Hosting difficulties -- Gallery Server Pro
  Sept 2012
  Following  problems with the operation and use of Gallery Server Pro I have decided that it does not match my requirements
  I will continue with the trial of hosted Photo Albums but cease development with Gallery Server Pro and may eventually remove it from my site.
  However, I may leave it as part of this development history

• Hosting difficulties -- Gallery Server Pro
  16-19 Sept 2012
  Following the installation problems, I  had difficulties with the operation and use of Gallery Server Pro
  Continuing with the trial of hosted Photo Albums I had the following exchange with 123-reg support team.
  This is not, nor is it intended to be a full transcript. Names have been removed together with some of the automated and repetitive pleasantries and salutations.
  • 16.9.2012. 23:48
    Hi, Gallery Server Pro is now opening, but requires continuous re log-in. I have managed to load some photos, but can’t edit the captions. The size of the database and the number of photos added seems very restricted despite larger file size being in stated in web.config.
    Please can you look in the error log which is now large?
    This is not how I expected this product to work.
  • 17.9.2012. 10:27
    Dear Ivan,
    Thank you for contacting 123-reg on the 16th September 2012.
    Our engineers have advised that the appropriate changes have been made and this issue should be solved now.
    Please test from your end also and confirm if the matter still stands.
  • 17.9.2012. 15:00
    Hi,
    Thanks, it is improving. I can now stay logged in, and not have to re-login at every change of page. I can also load more photographs at a time, although some seem to be with errors. However, I am not able to load an AVI file. It produces an error.
    Please look at error log.
    Is this a new product to 123-reg?
  • 18.9.2012. 01:24
    Dear Ivan,
    Thank you for contacting 123-reg on the 17th September 2012.
    Please provide with a screenshot of the error message you receive when uploading AVI formats. This is most likely a codding issue when loading video formats.
    The 123-reg apps are a freeware source for customers to use within the hosting package. If there are errors that might occur we have limited support for codding issues.
  • 18.9.2012. 12:56
    This is the message I frequently get.
    Attachments ______
  • 18.9.2012. 13:46
    Dear Ivan,
    Thank you for contacting 123-reg on the 18th September 2012.
    Can you please let us know the size of the file that you're trying to upload?
  • 18.9.2012. 19:24
    Hi,
    One is 49mb, but others yet to try are over 500mb
  • 19.9.2012. 01:54
    Dear Ivan,
    Thank you for contacting 123-reg on the 18th September 2012.
    Try to minimize by editing the file format to see if the same issue displays.
  • 19.9.2012. 13:03
    Hi, all involved,
    Thanks for your help, it has been interesting , trying to get Gallery Server Pro, first functional and then useful.
    Regards
    Ivan

  

• Hosting difficulties Gallery -- Server Pro
  14 Sept 2012
  Gallery Server Pro is one of the free Apps offered by 123-reg as a Photo Gallery on a Windows host platform. I had problems with the installation and subsequent operation.
  
  I started support request with a live chat.
  Continuing with the trial of hosted Photo Albums I had the following exchange with 123-reg support team.
  This is not, nor is it intended to be a full transcript. Names have been removed together with some of the automated and repetitive pleasantries and salutations.
  • 14.9.2012. 10:55
    We escalated our chat to a ticket in your account, we will get back to you shortly.
    Below is the chat transcript:
    
  • Chat ID: 88142
    Created: 9/14/2012 10:01:04 AM
    
    Ivan Hurst (9/14/2012 10:01:04 AM):
    Hi, I sent a question last night, but it is not in my support, and I have not rec'd an auto e-mail. I assume that I forgot to send it?
    Named Support Agent (9/14/2012 10:01:45 AM)
    Hello! Please wait one moment while I check this for you.
    Named Support Agent (9/14/2012 10:03:51 AM):
    I have checked and can assure that there no support tickets created by you.
    Ivan Hurst (9/14/2012 10:04:39 AM)
    OK, The problem is Error 500 - Internal server error.
    There is a problem with the resource you are looking for, and it cannot be displayed.
    Ivan Hurst (9/14/2012 10:05:10 AM):
    I installed Gallery Server Pro from Control panel
    Named Support Agent (9/14/2012 10:05:27 AM)
    Please tell me when do you encounter this error.
    Ivan Hurst (9/14/2012 10:06:19 AM):
    Linking to ivanhurstphotography.me.uk/gsp
    Ivan Hurst (9/14/2012 10:06:50 AM)
    where gsp is the location of Gallery Server Pro
    Named Support Agent (9/14/2012 10:07:01 AM):
    Please hold on while I check this for you.
    Named Support Agent (9/14/2012 10:12:19 AM)
    Please hold on a few more moments as I am still working on this issue.
    Ivan Hurst (9/14/2012 10:12:27 AM):
    OK
    Named Support Agent (9/14/2012 10:14:40 AM)
    I have made the proper changes and your ivanhurstphotography.me.uk/gsp website is working fine.
    Ivan Hurst (9/14/2012 10:15:32 AM):
    Brilliant. Thank you very much. Was it something I had done wrong in the set up?
    Named Support Agent (9/14/2012 10:16:53 AM)
    No, the setup was correct. The issue was with the ASP.NET version.
    Named Support Agent (9/14/2012 10:17:07 AM):
    I had to be set to the 4.0 version.
    Ivan Hurst (9/14/2012 10:17:30 AM)
    Simple things
    Ivan Hurst (9/14/2012 10:17:37 AM):
    Thanks again
    Ivan Hurst (9/14/2012 10:17:42 AM)
    bye
    Named Support Agent (9/14/2012 10:18:00 AM):
    Thank you for your appreciation, if you have time, and if you think it's appropriate, please let others know what you think by rating and reviewing our service in the following location ___
    ....
    
  • Ivan (10:43): Hi, It now opens to the installation page but then has a runtime error
    Named Support Agent (10:44): Hello again! Please allow me to check this.
    Named Support Agent (10:45): I was able to replicate the issue and did not got any errors.
    Named Support Agent (10:46): Can you please let me know on what step do you get the error?
    Named Support Agent (10:48): I will have to close this chat since I didn't get a response from you in a long time. If you have any further questions, please do not hesitate to contact us. Have a great day!
    Ivan (10:48): The installation notice screen comes up OK, then I pressed next. In IE it had runtime error. In Chrome it got to the TandC page, then on next, runtime error
    Named Support Agent (10:48): Sorry for the previous message!
    Ivan (10:48): Do you want to see message
    Named Support Agent (10:48): Yes, please.
    
    Ivan (10:49): Server Error in '/gsp' Application.
    
    • Runtime Error Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine.
      
    • Details: To enable the details of this specific error message to be viewable on remote machines, please create a customErrors tag within a "web.config" configuration file located in the root directory of the current web application. This customErrors tag should then have its "mode" attribute set to "Off". Web.Config Configuration File configuration
      system.web
      customErrors mode="Off"
      system.web
      configuration
      Notes: The current error page you are seeing can be replaced by a custom error page by modifying the "defaultRedirect" attribute of the application's customErrors configuration tag to
      
    Ivan (10:50): I am also surprised that it wants to set up again
    Ivan (10:50): Is that normal?
    Named Support Agent (10:51): It wants you to set it up again because the previous setup failed.
    Named Support Agent (10:51): At this time I will have to create a support ticket on your behalf so we can further help you.
    Ivan (10:51): OK
    ...
    
    Named Support Agent (9/14/2012 10:52:08 AM):
    Please wait while I do this.
    Ivan Hurst (9/14/2012 10:52:32 AM)
    OR shall I just uninstall and start again
    Named Support Agent (9/14/2012 10:57:05 AM):
    120914-000331 ticket was created for you.
    Ivan Hurst (9/14/2012 10:57:20 AM)
    Thanks
    Named Support Agent (9/14/2012 10:57:42 AM):
    You will receive notifications on this issue via the email addres registered with you 123-reg account.
    Ivan Hurst (9/14/2012 10:57:54 AM)
    OK
    Named Support Agent (9/14/2012 10:58:10 AM):
    Glad to help! Is there anything else I can help you with at this time?
    Ivan Hurst (9/14/2012 10:58:25 AM)
    No thanks, bye
    Named Support Agent (9/14/2012 10:58:42 AM):
    Thank you for your appreciation, if you have time, and if you think it's appropriate, please let others know what you think by rating and reviewing our service in the following location:
  • The Ticket Support carries on as follows;
    
  • 14.9.2012. 12:33
    Dear Ivan,
    Thank you for contacting 123-reg on the 14th September 2012.
    I can confirm that this issue as now been solved and the applications is running properly, please use this link http://ivanhurstphotography.me.uk/gsp the access it.
  • 15.9.2012. 13:18
    Hi,
    Did you re-install Gallery Server Pro?
    It opens to the Gallery now, but when I try to log on I get the following message;
    • An error occurred.
      We are sorry, but Gallery Server Pro encountered an error. It has been logged and, if error reporting is enabled, an email describing the problem has been sent to the administrator.
      If you are an administrator, you can enable the option on the Gallery Settings page to show detailed information when an error occurs. If that screen is unavailable because of this error, you can also see error details by temporarily setting debug="true" in web.config.
      
  • 15.9.2012. 14:29
    Hi,
    I will uninstall the database and app. And then reinstall. Hopefully there will be no conflicts this time.
    I will let you know if it is working correctly.
    Ivan
    
  • Hi,
    A total reinstall seems to have done the trick.
    I will close ticket.
    Thanks
    Ivan
    

    

• Published first draft of Just Photography
  13th Sept 2012
  First draft published and link provided from main website
  Only partly build, with most areas still not working, I published the new Just Photography web site and added a link from my main website. The Just Photos site a link remain operational for the time being. Older news becomes history and is kept below.

 

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• New Just Photography site
  12th Sept 2012
  Started new Just Photography site
  I learnt a lot form my attempts to construct a new travelogue site. This included rolling headers, multiple menus, better template management. I decided to start my Just Photos site again, based on the template I developed for the Travelogue, but less complicated. But the really big difference was the switch to a windows host for the new Just Photography web site. I was trying to add a Deep Zoom example to the travelogue but found out it would not work due to it being hosted in a Linux platform. Hence a new platform and a new domain for Just Photography.
• Just Photos suspended
  20th July 2012
  Development of Just Photos suspended
  I stated to build a new travelogue site (read more about the travelogue website build) and explored different templates. I tried three columns with an expanding middle but settled on two columns with an expanding left side. This experimentation highlighted how restrictive the template for Just Photos was. It was fixed width which means that the content sits in the middle of your screen irrespective of how big it is.
• Published first draft
  5th May 2012
  First draft published and link provided from main website
  I considered that the build had progressed sufficiently once the 'External photo sites' was functioning for it to be released to the web. There is still a lot of development to do, but it is functional.
• Build Started
  Created MyPhotoGallery and started to build web site
  1st May 2012
  I thought that as photography is such an important hobby to me, and it takes me so long to update my main website or the travelogue with the stories surrounding the photos, I would build a dedicated Photo Gallery.
  The idea is to bring all of the various photo and video collections I have into one place. They can be looked at here or by following the links. The back ground stories or information may be found elsewhere. Here it is just the images that matter.

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Press Releases

• No, none of these yet
  • Not expecting any
• anytime soon

Site notes and credits

Photo Galleries The photo gallery links frequently open a new site, use the back button to return here or press the ‘Lightroom’ header to return to the home page.

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